We want you to be satisfied with your purchase. However, due to the nature of artwork and handmade products, our return and refund policy is limited.

✅ Return Window

• You may request a return within 5 days of receiving your order.
• After 5 days, no returns or refunds will be accepted.

✅ Eligibility for Return

A return is accepted only if:

• The item is damaged during delivery, OR
• You received the wrong product.

You must provide clear photos or video proof within the 5-day window.

⚠️ Digital Products & Commissions

• Digital downloads and custom artwork/commissions are non-refundable and non-returnable.

💰 Refund Type

• Only partial refunds are provided.
• Shipping charges, packaging costs, transaction fees, and service charges are non-refundable.
• The refund amount will be calculated after deducting these costs.

🔄 Replacement Option

If possible, we may offer a replacement instead of refund, depending on product availability.

❌ When Refund is NOT Possible

We cannot issue refunds if:

• The artwork was damaged after delivery due to mishandling.
• The product has been used, altered, or tampered with.
• The return request is made after 5 days.

🕒 Processing Time

Once approved, partial refunds are processed within 7-10 business days to the original payment method.

Need help?

Contact us at {email} for questions related to refunds and returns.