Lipi Srivastava
Shipping & Delivery Policy
We aim to deliver your artwork safely and on time. Please read the policy below before placing an order.
🚚 1. Processing Time
- Each order is processed and packed with care.
- Standard processing time: 2–7 working days (depending on product type, printing, or framing).
- Custom or commissioned artworks may take longer, and the timeline will be communicated in advance.
🌍 2. Shipping Methods & Coverage
- We ship via trusted courier partners (e.g., Bluedart, Delhivery, DTDC, FedEx, DHL, etc.).
- Domestic shipping: Available.
- International shipping: Available (extra charges may apply).
💰 3. Shipping Charges
- Shipping charges are shown at checkout.
- Charges may vary based on:
- Location
- Package size and weight
- Type of product (original, print, framed, canvas, etc.)
📦 4. Delivery Time
Estimated delivery after dispatch:
- Domestic: 5–10 business days
- International: 10–21 business days (may vary due to customs)
⚠️ These are estimated timelines, not guaranteed.
🛃 5. Customs & Import Duties (For International Orders)
- Customs fees, taxes, or import duties are not included in the product price.
- These charges must be paid by the buyer (if applicable).
✅ 6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your package in real-time.
⚠️ 7. Delivery Delays
We are not responsible for delays caused by:
- Courier issues
- Weather conditions
- Incorrect or incomplete address
- Customs clearance
However, we will assist you in tracking and resolving any issues.
🚫 8. Incorrect Address / Failed Delivery
If delivery fails due to an incorrect address or repeated failed attempts:
- The customer is responsible for re-shipping costs.
- No refund will be provided in such cases.
📦 9. Damaged Package on Arrival
If the package arrives damaged, please:
- Take photos or videos immediately.
- Contact us within 48 hours of delivery.
- Do not discard the packaging.
We will evaluate and offer a partial refund or replacement (based on availability).
🧾 10. Proof of Delivery
Once the courier marks the order as “Delivered,” it is considered successfully completed.
We are not responsible for theft or loss after delivery.
🤝 Need Help?
For any shipping or delivery-related questions, contact us at:
Email: [your email]